Citizens Advice offers advice to passengers of delayed or canceled flights

Citizens Advice offers advice for those who might be queuing for compensation due to flight delays and cancellations.

With understaffing at airports and airlines causing havoc, holidaymakers are at increased risk of not arriving when they want to be, if at all.

If a flight is significantly delayed or canceled it is highly likely that the people who need to be on that flight will be entitled to compensation from the airline.

For those who have been in such a situation, or have booked flights this summer and are anticipating the nightmare scenario, Citizen’s Advice Bury and Bolton have put together a handy guide on their website.

There are a number of variables that will change whether or not someone is entitled to compensation, including who is responsible for the cancellation or delay, flight distance and arrival time delay.

Richard Wilkinson, CEO of Citizens Advice Bolton and Bury said: Anyone is eligible for compensation for a canceled flight as long as the cancellation is the airline’s responsibility, the replacement flight delays your arrival by three hours or more, and the flight was canceled less than 14 days before departure.

Citizens Advice Bury and Bolton CEO Richard Wilkinson

“The amount of compensation you are entitled to depends on when the flight was cancelled, the distance of the flight and the departure and arrival times of the rescheduled flight.

If the delays are less severe, the airline may need to provide food and drink, access phone calls and emails or even accommodate passengers in a hotel if their flight is delayed overnight.

“The initial process of claiming compensation from an airline should be fairly straightforward if you speak to their customer service, but if you don’t get the compensation you are entitled to, then you will need to file the claim with an independent body, such as an approved alternative dispute resolution (ADR) body or the Civil Aviation Authority (CAA).”

“If you need any further help you can contact the Citizens Advice Consumer Helpline on 0808 223 1133 or complete the form on our website. Consumer issues are dealt with by the Consumer Helpline national consumers rather than in our branch.

For a detailed summary of all passenger rights, visit the Citizens Advice website.