Citizens Advice website crashes as households seek help amid energy crisis

The Citizens Advice Bureau confirmed its official website was down on Tuesday morning after a problem was reported by users of the website.

Citizens Advice took to social media to confirm that part of their online site was down, but later confirmed it was back up and running after a ‘minor issue’ earlier. They had not confirmed the reasoning behind the fault, however, they previously said they were currently facing huge demand amid the cost of living and energy crisis.

Pages that list action tips for consumers if they are struggling to pay their bills did not load for several hours this morning, although the main homepage appears to be working normally.

Read more: Energy bills warning as costs could soar to £3,616 with worrying price cap predictions

The MEN reports that between January and March 2022, Citizens Advice said its consumer helpline recorded more than 70,000 cases related to energy issues, a 63% increase on the same period l ‘last year. A website crash came at a critical time as Britons reacted angrily to a new stunt as BP announced record energy profits.

The fuel supplier said it hit $8.45bn (£6.9bn) for the three months to June after oil and gas prices spiked. Those involved in the ‘Don’t Pay UK’ group are advising many consumers not to pay their gas and electricity bills if they can’t afford it – but others are asking for further advice by due to individual circumstances.

Previous advice issued by Citizens Advice for those struggling to pay their energy bills has been:

  • Agree on a payment plan with your supplier.
  • Pay off your debt with your benefits.
  • Apply for the Fuel Direct program.
  • Seek additional financial assistance.

Those looking for advice can visit their page here or call their helpline on 0800 144 8848 (for England) and 0800 702 2020 (for Wales).

Read next: